Laptop with MySGI login screen showing issue warning

MySGI Login Issues: How to Troubleshoot and Fix

Encountering MySGI login issues can be frustrating, especially when accessing important vehicle-related services online. Whether you’re trying to renew your license, update your account information, or manage your SGI policies, a smooth login experience is crucial.

If you’ve been having trouble logging into MySGI after the July update, you’re not alone. Many users have encountered similar issues. This guide will help you navigate the login process and resolve common problems.

Table of Contents

  1. 01
    Step-by-Step Login Troubleshooting
  2. 02
    Understanding MySGI Classic vs Beta
  3. 03
    Registration Process for New Users
  4. 04
    Multi-Factor Authentication Setup
  5. 05
    Common MySGI Login Problems

Step-by-Step Login Troubleshooting

1. Reset Your Password

Go to the MySGI website and click on the “Forgot Password” link.

MySGI screen login

Next Steps:

  1. Enter your email: Use the email address associated with your MySGI account. If you’re unsure, contact an SGI issuer for assistance.
  2. Try your username: If you receive an error message saying your account doesn’t exist when using your email, try using your username instead.
  3. Check your email: A temporary password will be sent to your associated email address.
  4. Sign in again: Return to the main sign-in screen and enter the email you used and the temporary password.
  5. Create new credentials: Create a new password and set up multi-factor authentication (optional).
MySGI screen secure your account

2. Choose Your MySGI Version

After successfully logging in, you’ll be presented with a choice between the “Classic” version OR the beta version.

You’ll need to use the “Classic” version to renew plates, cancel registrations, or renew your driver’s license.

MySGI screen Choose Classic or BETA
MySGI screen account homepage BETA

Important Notice:

Please note: You can no longer log in using your old username. You must use the email address you used during the setup process.

Understanding MySGI Classic vs Beta

It’s important to know that MySGI has two versions: Classic and Beta. Each version serves different purposes and offers different functionality.

MySGI Classic:

The original version where you’ll complete most transactions for now. It’s used for tasks like:

  • Cancelling vehicle registration
  • Making payments for licenses and older policies
  • Printing SDR history letters
  • Purchasing vehicle permits

MySGI Beta:

The updated version with limited functionality. It’s mainly used for:

  • Viewing new SGI CANADA policies effective July 24, 2024, or later
  • Making payments on new policies
MySGI screen add your SGI Canada policy

Registration Process for New Users

If you have never signed up for a MySGI account, you need to validate your email address first. This can be done by visiting a motor licence issuer in person or calling the customer service representatives at any of our locations.

Account Creation Steps

Once validated, you’ll receive an activation code via email, which is valid for 15 days. To create your MySGI account:

  1. Enter your customer number (the 8-digit number on your driver’s licence).
  2. Input the activation code you received.
  3. Use your validated email address as your username.
  4. Create a password that meets the security requirements.
  5. Read and accept the Terms of Use.
  6. Click Submit to complete the process.

Multi-Factor Authentication Setup

MySGI Screen enter your verification code

For added security, MySGI offers multi-factor authentication (MFA). This optional feature provides an extra layer of protection for your account.

Setting Up MFA:

  1. Choose your preferred verification method: text message or phone call.
  2. Enter the necessary contact information.
  3. Complete the verification process.

Helpful Tip:

If you’re not ready to set up MFA immediately, you can skip this step and set it up later using your account preferences.

Common MySGI Login Problems

Activation Code Troubles

You’re not alone if you’re having problems with your activation code. Many users face similar issues. If you didn’t receive the activation code you requested:

  • Check your spam or junk mail folder first
  • Contact SGI to have a new code sent if you still can’t find it

Remember, activation codes are only valid for 15 days, so make sure you use them within that timeframe.

Browser Compatibility Issues

Sometimes, the problem isn’t with your account but with your browser. MySGI works best with up-to-date browsers that enable JavaScript and cookies. If you’re having trouble logging in, try these steps:

  • Clear your browser’s cache and history
  • Update your browser to the latest version
  • Enable JavaScript and cookies in your browser settings
  • Try using a different browser (e.g., Firefox, Edge, Chrome, or Safari)

If you’re still experiencing issues, restarting your device might be helpful. This simple step can often resolve unexpected technical glitches.

Need Additional Help?

If you’re still having trouble, don’t hesitate to ask for help. You can contact the Customer Service Centre at 1-844-TLK-2SGI (1-844-855-2744) or email mysgisupport@sgi.sk.ca for assistance with technical issues or to complete transactions you can’t do online.


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