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Claims Support
We’re here to guide you through the claims process and help you get back to normal as quickly as possible.
Report a Claim
When the unexpected happens, we’re here to help. Report your claim quickly and easily through your insurance provider’s dedicated claims service.
The Claims Process
While each insurance provider may have slight variations, here’s a general overview of what to expect.
1. Report Your Claim
Contact your insurance advisor as soon as possible after the incident. Be sure to have the following information ready to help expedite your claim:
- Your policy number
- Date and time of the incident
- Location of the incident
- Brief description of what happened
2. Claims Adjuster Assignment
A claims adjuster will be assigned to your case within 1-3 business days. They will contact you to gather additional information and provide next steps.
3. Damage Assessment
The adjuster will assess the damage, which may involve an in-person inspection, review of photos you’ve provided, or coordination with approved repair facilities or contractors.
4. Coverage Determination
After gathering all necessary information, the adjuster will determine if your loss is covered under your policy and to what extent. They will explain any applicable deductibles or policy limits.
5. Settlement and Resolution
Once the claim is approved, your insurance provider will issue payment or advise you to start repairs. The settlement method varies depending on your policy and the type of claim.
Harvard Western’s Role in Your Claim
As your broker, we’re here to advocate on your behalf throughout the claims process. If you encounter any challenges or have questions about your claim, don’t hesitate to contact your Harvard Western advisor for assistance.
