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Creating an Emergency Contact List for Businesses

Creating a comprehensive emergency contact list for any business to be prepared for unforeseen circumstances is crucial. An established plan of who to call in an emergency at your business is the best way to prepare for any crisis. This plan safeguards you, your staff, your customers and your business. Creating an emergency contact list is highly recommended before any unexpected issues arise.

Having provided support to many businesses in their most urgent times, here are some recommendations for those you should include in your list of emergency contacts.

1. Begin with the Fundamental Elements

At the top of your contact list, you should have your key business information, such as the name, address, and location of the business and its phone number. In an emergency, first responders need this information quickly, so having it readily available will help ensure a swift response.

2. Facility Administrator/Property Owner

The individual responsible for managing the facility/landlord is the Facility Administrator or Property Owner. In an emergency on your property, such as a fire or water leak, contacting your facility manager or landlord is best. They are familiar with the building and can provide solutions to prevent or reduce property damage.

3. Information on Who to Contact in an Emergency Situation for Employees

In an instance of an urgent medical situation with one of your personnel, it is critical that you can get in touch with their appointed emergency contact promptly.

4. Responders in Emergencies and Other Contacts for Assistance

The first responders are essential to providing help and support in an emergency. Additionally, other contacts are available for people to turn to for assistance. Apart from 9-1-1, this list of contacts should also include the details for your security alarm firm, poison control, pest control, and the humane society.

5. Service Providers

Utility companies provide a wide range of services to customers. These services are essential for running households, businesses and the economy. These companies provide the necessary resources and infrastructure for everyday life, from electricity to water.

You should contact your utility company immediately in an emergency concerning ruptured pipes, gas leakage, or a power outage. Keeping the numbers for your gas, electric, and water service providers on hand is recommended.

6. Miscellaneous Items

Including contact details for reliable services such as a locksmith or roadside assistance could be beneficial. This way, the numbers you need will be readily available if you need to change your locks or help a stranded customer or employee.


Be sure to post your emergency contacts in an easily accessible location so you and your staff can immediately access them. This will help to ensure a timely and effective response to any crisis that may arise.

As your insurance broker, our team is always available to assist you in an emergency, clarify the details of your coverage, and provide support when you need to file a claim. Get started on your risk management plan by meeting with an advisor from our commercial advisor team and assessing where insurance can help mitigate your risks.

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