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Creating an Emergency Contact List for Businesses

Creating an effective emergency contact list for businesses is a cornerstone of solid risk management. It ensures that during critical situations, from facility breakdowns to disasters, there is a clear protocol for quick action, potentially saving costs and protecting your company’s reputation. By integrating essential contacts, such as emergency services, company information, and utility providers, into your contact list template, your organization stands better prepared for unforeseen challenges.

The importance of a well-organized and accessible emergency contacts list cannot be overstated. Regular maintenance and employee training on the use of this contact list template ensures that when emergencies unfold, everyone knows the steps to follow, reducing stress and downtime. This approach not only streamlines crisis management but also contributes to a safer work environment.


Essential Contact Information to Include

In the realm of crafting an emergency contact list for businesses, the inclusion of comprehensive and pertinent information is non-negotiable.

1. Start with the Basics

At the top of your contact list, include your key business information. This should include your company name, address, location, and phone number. In times of emergency, first responders require this information promptly, so having it readily available ensures a swift response. Additionally, consider including alternative contact numbers or backup communication methods in case of network outages.

2. Facility Administrator/Property Owner

The Facility Administrator or Property Owner that manages your business’s physical space should be included. In the event of an emergency within your premises, such as a fire or water leak, it is crucial to contact your facility manager or landlord. They possess intimate knowledge of the building and can guide you in preventing or minimizing property damage. Include their contact details in your emergency contact list for easy access during critical situations.

3. Employee Emergency Contacts

In urgent medical situations involving your employees, it is vital to have their designated emergency contacts readily available. Include the contact information of each employee’s emergency contact person. This ensures you can promptly contact their loved ones and provide necessary updates during medical emergencies.

4. First Responders and Other Assistance Contacts

First responders are vital in providing immediate help and support during emergencies. Include the contact information for local emergency services, such as the police, fire department, and ambulance services. In addition to 911, consider adding other important contacts, such as poison control, animal control, and your security alarm provider. These resources can offer crucial assistance during various emergency scenarios.

Pro Tip: For animal-related emergencies, the Humane Society can be a valuable resource for support and guidance.

5. Utility Service Providers

Utility companies play a significant role in our daily lives, ensuring the smooth functioning of businesses and households. In emergencies involving utilities, such as gas leaks, power outages, or water supply issues, it is important to have the contact information for your utility service providers readily available. Include your gas, electric, and water service provider numbers in your emergency contact list.

6. Service Specialists

In addition to essential emergency contacts, including contact details for various service specialists who can assist you during crises is beneficial. For example, having the number of a reliable locksmith can be invaluable if you need to change locks due to a security breach. Similarly, including the contact information for a roadside assistance service can help you quickly resolve vehicle-related emergencies. Consider the specific needs of your business and include relevant service specialists in your emergency contact list.


To get started on building your own emergency contact list, please enjoy this free fillable template for your business. To open the pdf, click on the link and download it to your computer:

Download Free Contact List Template

Organizing and Prioritizing Contacts

Ensuring Your Emergency Contact List is Always Within Reach

It’s crucial to make your emergency contact list easily accessible. Consider posting it in common areas and sharing it via digital platforms. It’s essential to keep everyone in the loop—inform all employees, customers, and regulatory bodies about where and how they can find this list. To bolster this effort, organize the list in prominent places, distribute digital copies to key personnel, and secure backups on cloud-based platforms. This proactive approach ensures that when an emergency strikes, the response is swift and coordinated.

Fostering a Culture of Preparedness

Communication is key. Make sure to express the importance of the emergency contact list to your staff. Hold training sessions and encourage open dialogue about its use. To test the effectiveness of your emergency preparedness, regularly review the contact list and conduct mock drills. These activities not only familiarize your team with the process but also highlight areas for improvement.


Maintenance and Regular Updates

Maintaining the accuracy and efficiency of your emergency contact list is a non-negotiable aspect of business preparedness. Regular updates are essential, as outdated information can lead to delays or miscommunication during critical situations. Here’s how you can ensure your list remains a reliable resource:

  • Integration and Automation: Utilize data quality software that seamlessly integrates with your existing ERP systems. This not only simplifies the process of gathering and managing emergency contact information but also ensures that updates are reflected across all platforms.
  • A Culture of Continual Updates: Encourage employees to promptly update their personal emergency contact information following significant life changes, such as a divorce or a change in phone number. This proactive approach helps keep the list current and comprehensive.
  • Security and Accessibility: Implement robust security measures to protect personal contact information, ensuring confidentiality and compliance with data protection regulations. Opt for platforms that offer easy updating and sharing capabilities, ensuring that the list is accessible to those who need it yet secure from unauthorized access.

Through regular reviews, updates, and drills, you can ensure that your emergency contact list is a reliable tool in your business’s emergency response plan. Remember, the goal is to minimize response times and ensure effective communication during emergencies, safeguarding both your employees and your operations.


Crafting an effective emergency contact list is more than a precaution; it’s a proactive measure essential to the sustainability and resilience of any business. Remember, the strength of your emergency response plan lies not just in the preparation but in the clarity and accessibility of the information it contains.

In conclusion, the work doesn’t end once your emergency contact list is created. It requires ongoing attention and updates to maintain a solid foundation in your emergency preparedness strategy. Encourage a culture where the importance of this list is recognized, ensuring both new and existing staff understand how to use it effectively. By doing so, you not only protect your operations during unforeseen events but also foster an environment of safety and awareness, thus safeguarding your most valuable asset—your people.



How to Compile an Emergency Contact List for Your Business

  1. What are the steps to compile an emergency contact list? To create an emergency contact list, start by noting down all essential numbers that you consider important. This should include not just emergency services like the police (both their regular number and 911), ambulance, and fire department, but also personal contacts such as a trusted doctor, lawyer (which is more useful than you might think), and close family and friends who are reliable.
  2. What information should be included for each emergency contact? For each emergency contact, ensure you provide comprehensive and current details. This includes their full name, their relationship to you, multiple contact numbers, email addresses, both home and work addresses, their preferred methods of contact, and specific situations they should be contacted about.
  3. Who qualifies to be an emergency contact? Choosing an emergency contact involves careful consideration. Suitable candidates include family members, close friends, a partner or spouse, or an adult child. These individuals should be familiar with you and any medical conditions or requirements you may have.

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