emergency checklist with highlighter

Creating an Emergency Contact List for Businesses

In today’s unpredictable world, businesses must be prepared for unforeseen circumstances. Creating a comprehensive emergency contact list is crucial in ensuring the safety and well-being of your staff, customers, and business. This list serves as a lifeline during emergencies, providing you with the necessary contacts to swiftly respond to any crisis. In this guide, we will walk you through the process of building an effective emergency contact list for your business.


1. Start with the Basics

At the top of your contact list, include your key business information. This should include your company name, address, location, and phone number. In times of emergency, first responders require this information promptly, so having it readily available ensures a swift response. Additionally, consider including alternative contact numbers or backup communication methods in case of network outages.

2. Facility Administrator/Property Owner

The Facility Administrator or Property Owner manages your business’s physical space. In the event of an emergency within your premises, such as a fire or water leak, it is crucial to contact your facility manager or landlord. They possess intimate knowledge of the building and can guide on preventing or minimizing property damage. Include their contact details in your emergency contact list for easy access during critical situations.

3. Employee Emergency Contacts

In urgent medical situations involving your employees, it is vital to have their designated emergency contacts readily available. Include the contact information of each employee’s emergency contact person. This ensures you can promptly contact their loved ones and provide necessary updates during medical emergencies.

4. First Responders and Other Assistance Contacts

First responders are vital in providing immediate help and support during emergencies. Include the contact information for local emergency services, such as the police, fire department, and ambulance services. In addition to 911, consider adding other important contacts, such as poison control, animal control, and your security alarm provider. These resources can offer crucial assistance during various emergency scenarios.

Pro Tip: For animal-related emergencies, the Humane Society can be a valuable resource for support and guidance.

5. Utility Service Providers

Utility companies play a significant role in our daily lives, ensuring the smooth functioning of businesses and households. In emergencies involving utilities, such as gas leaks, power outages, or water supply issues, it is important to have the contact information for your utility service providers readily available. Include your gas, electric, and water service provider numbers in your emergency contact list.

6. Service Specialists

In addition to essential emergency contacts, including contact details for various service specialists who can assist you during crises is beneficial. For example, having the number of a reliable locksmith can be invaluable if you need to change locks due to a security breach. Similarly, including the contact information for a roadside assistance service can help you quickly resolve vehicle-related emergencies. Consider the specific needs of your business and include relevant service specialists in your emergency contact list.

Additional Tips for Building Your Emergency Contact List:

Organization and Access: To maximize the effectiveness of your emergency contact list, ensure it is well-organized and easily accessible to you and your staff. Consider posting the list in prominent locations throughout your business premises, such as break rooms, near telephones, and in common areas. Additionally, share digital copies with key personnel and store backups in secure, cloud-based platforms. Regularly review and update your emergency contact list to reflect any contact information or personnel changes.

Communication and Training: To ensure a cohesive response during emergencies, it is crucial to communicate the existence and importance of the list to your staff. Conduct training sessions to familiarize them with the list’s contents and educate them on the appropriate actions to take during different types of emergencies. Encourage open communication and provide opportunities for staff to ask questions or seek clarifications.

Review and Test Your Emergency Response Plan: An emergency contact list is a living document that should be regularly reviewed and updated. As your business evolves, personnel changes occur, or new emergency contacts become relevant, make the necessary updates to your list. Set reminders to review and test your emergency response plan at least once a year. Conduct mock drills and exercises to evaluate the effectiveness of your emergency contact list and identify areas for improvement.


Remember, an emergency contact list is an essential tool for any business. By proactively creating and regularly updating this list, you are taking a crucial step toward safeguarding your business, employees, and customers during unforeseen crises. Stay prepared, stay safe!

Thanks for reading our article; I hope you enjoyed this month’s business topic on creating an emergency contact list. Here are some more ways to access more insurance information and tips:

  1. Visit our Blog/article page each month, where we publish various insurance articles and share information on specific industry products:

→ Learn more about Business Insurance and visit our PRODUCT PAGE

2. Follow us on LinkedIn to stay up to date on the latest business insurance articles and follow our company updates:

Subscribe on LinkedIn