Claims Manager

Meet Leanne Thompson!


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Contact Leanne

The Benefits of Choosing Harvard Western Insurance

Our in-house claims manager Leanne has 25+ years of adjusting experience; she advocates for fair claim resolutions. She works with our staff to follow up with you and the adjuster to help promptly and fairly handle your property claim.

What to expect when filing a claim:

  • If you have suffered a loss, immediately call your broker. They will record the details of your claim and inform your insurer.
  • Record what is damaged; take photos if you can. Do not throw away any damaged property before your adjuster contacts you.
  • Prevent further damage; turn off your water, cover a broken window, or secure the broken door.
  • Establish repair costs by keeping a record of damages and receipts for past purchases.
  • Obtain quotes for repairs or replacement of damaged items. The repairs go through a tendering process involving getting quotes from multiple contractors.
  • Finalize your claim. In some cases, you may get a cash settlement right away, or you may be required to sign a Proof of Loss Form. This form means you agree to the final payments or repairs.

Explore our FAQs for property claims.

Your home is one of your most valuable assets, and protecting it should be a top priority. Check out some of our most frequently asked questions for home insurance. For example, “How long does it take for an insurance company to pay my claim?”


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