Report a Claim

What to Expect After Filing a Claim

1. Confirmation Email

   You will receive an email confirmation that your claim has been received.

2. Harvard Western Advisor Contact

   Your advisor will contact you within one business day to discuss your claim and guide you through the next steps.

3. Adjuster Assignment Documentation Review

   Once your claims adjuster is assigned, they will review all submitted information and may request additional documentation if needed (photos, estimates, etc.).

4. Claim Assessment

   Your claim will be assessed based on the terms of your policy coverage.

5. Resolution

   Once your claim has been fully processed, you will receive information about the resolution and any applicable payments.

Tips for a Smooth Claims Process

• ✓Document everything – Take photos of any damage as soon as possible
• ✓Keep all receipts related to emergency repairs or temporary accommodations
• ✓Report promptly – Filing your claim as soon as possible helps expedite the process
• ✓Be detailed in your description of the incident and damages
• ✓Stay in contact with your claims adjuster throughout the process