Job Position: Customer Service Representative
Job Category: Insurance
Are you looking for a rewarding career in insurance? We offer a competitive salary and benefits package, along with the opportunity to work in a fast-paced and dynamic environment.
Role Description:
The Customer Service Representative will be responsible for day-to-day tasks, including providing exceptional customer service and support to clients and our insurance advisors. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.
What You Can Look Forward To:
- Be a member of our inclusive culture alongside an extraordinarily talented community of people from various backgrounds
- Peer-to-peer networking, educational and training opportunities
- An innovative salary structure that can provide you with an ongoing lucrative bonus’
- Access to our pension plan
- Group Benefits insurance plan to include health and dental benefits
- A flex-time work environment to accommodate personal needs and encourage lifelong learning through education and training opportunities
- Access to Homeward Health program to provide support for your wellness and mental health needs
- The Hill Companies Wellness Program promotes the health and well-being of employees by offering a participation reimbursement for fitness activities
Key Responsibilities Include:
- Providing exceptional customer service: This includes answering questions clearly and accurately, addressing concerns promptly and professionally, and exceeding customer expectations in every interaction.
- Understanding and explaining insurance products: Possessing a solid knowledge of basic motor vehicle insurance offered by SGI, including coverages, exclusions, and limitations, to effectively explain them to customers in a clear and concise manner.
- Maintaining accurate customer records: Ensuring accurate and up-to-date information in customer accounts, including contact information, taking payments, and communication history.
- Building positive relationships: Establishing rapport with customers, fostering trust, and proactively identifying their insurance needs to recommend suitable solutions and build long-term relationships.
Qualifications:
- Strong communication, interpersonal skills and ability to handle inquiries with patience and professionalism.
- Proficiency in using insurance broker management systems (APPLIED) and other relevant software.
- Ability to analyze customer issues, research solutions, and provide accurate information.
- Meticulous attention to detail, strong organizational skills, and ability to manage multiple tasks efficiently.
- Excellent written and verbal communication skills, including active listening and clear explanation of complex information.
- Ability to identify customer needs and recommend appropriate insurance solutions while maintaining ethical practices.
- Willingness to learn new things, stay updated on industry changes, and adapt to evolving technologies.
About Our Company:
Harvard Western and its predecessor firms have been privileged to provide insurance for this community for over 100 years. Harvard Western is one of Saskatchewan’s largest insurance brokers and is proud of its commitment to the community of Regina and the surrounding area.
Join our growing team of independent advisors to help with our vision of spreading insurance literacy and financial security to Saskatchewan residents through utilizing insurance and innovative solutions.
